Build a great culture through a focus on customer needs. Create a great customer experience by crafting a great culture. Customer X Culture produces exponential value.

Every customer-focused project should help build internal capabilities. And in turn, crafting a more creative, agile culture helps you better serve the customer. That’s the magic. The two work in tandem.

Ethnography and Other Qual Research
Customer Experience Mapping
Customer Personas & Archetypes
Customer Immersions

Concept Ideation and Prototyping
Design Sprints
Customer Experience Programs
Service Design

Opportunity Mapping
Scenario Planning
Systems Thinking
Business Model Innovation

Purpose Definition and Activation
Change Initiative Simulations
Process Design and Facilitation
Driving Transformation

Employee Experience Mapping
Appreciative Inquiry
Cultural Assessment
Design Thinking for HR

Executive Offsite Design and Facilitation
Divergent Leadership
Leading Innovation
Talent Management